SPG Support provides user support services to our customers using web-based tools or via software as well as through telephone support. These tools enable us to remotely access and control a user’s computer with their permission. SPG Support needs some information and permissions from Customer to provide the Services. In that case, some information we collect is provided by the user directly or accessed by or through our diagnostic and related tools as our computers work with Customers to provide the Services.
TYPES OF INFORMATION SPG Support COLLECTS
SPG Support asks Customer when needs information that personally identifies Customer or allows us to contact Customer. To use the Services, the user must first typically register or provide certain identifying information.
For online registration: SPG Support usually asks Customer to provide contact details. SPG Support uses this information to contact Customer regarding the product and services. Customer have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
Payment Information: If Customer registers for the Services, SPG Support may collect credit card information and other payment information. Like many companies, SPG Support may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. SPG Support uses payment information to complete Customer transactions.
Computer and System Information Subscriber (User) Computer Information: SPG Support may also ask for information related to Customer (user) computer to provide the Service. As examples, this information may include:
• Information about the date of purchase of Customer computer,
• Type of computer
• Identification number of Customer computer
• make and model of Customer computer and any computer hardware,
• Software installed or peripherals attached to it,
• The condition of the computer,
• System and registry data about software installations and hardware configurations, and
• Error tracking files.
Generally, this information is required to provide personalized technical support to Customer and to help us update our support tools and enhance our supported products lists.
Remote Access: While requesting support Customer may ask for the problem to be resolved by enabling SPG Support technicians to have access to and take control of Customer computer. SPG Support uses software tools which will allow Customer to grant control of Customer computer to an SPG Support technician remotely over the Internet. This allows the SPG Support technician to diagnose or correct problems without ever coming to the location of Customer computer.
SPG Support does not use the Remote Access software to access and control Customer computer without Customer consent, and SPG Support requests that Customer remains present when our technicians are doing so.
SPG Support technicians are trained in the use of this software and SPG Support takes steps to limit access to confidential or sensitive information stored on the user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems.
SPG Support maintains the specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist Customer. Diagnostic Tool: SPG Support uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and Customer applications. This information is communicated to SPG Support using security technologies over the Internet.
SPG Support analyzes this information to help diagnose and solve end-user problems. The SPG Support diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Live Help Session Records: SPG Support reserves the right to monitor and record online, and off-line sessions between users and SPG Support technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. SPG Support does not correlate session record data used for these purposes with personal information.
Log Files: SPG Support use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION: To protect SPG Support from fraud and otherwise ensure the integrity of our services and manage risk SPG Support may supplement personal information SPG Support collect with information may get from others. For example, in connection with determining creditworthiness, SPG Support may use Customer name and other related information to request a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE: SPG Support may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any person unless specifically required to allow the use of specific widgets within the Services.
SPG Support may also share, disclose, or transfer Customer personal information as follows:
• To SPG Support affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
• To third party service providers and suppliers acting on our behalf to provide products or services to Customer; and
• To other third parties for purposes, Customer has allowed.
Additionally, SPG Support may also disclose Customer personal information as SPG Support determine reasonably necessary to
(a) Comply with the applicable law, regulations, legal processes, or enforceable governmental requests,
(b) Respond as necessary to actual or potential lawsuits, or
(c) Protect the rights and property of SPG Support others.
SPG Support reserves the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If SPG Support merges with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, SPG Support may disclose and transfer personal information with the company or asset. SPG Support will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
SECURITY: SPG Support uses a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data SPG Support receives from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure.
SPG Support cannot eliminate all security risks associated with personal information, and technical mistakes are possible. Therefore, SPG Support does not ensure or warrant the security of any data or information Customer transmit to Customer and us do so at Customer own risk.
SURVEYS: From time-to-time: SPG Support may request information from users via surveys. Participation in these surveys is entirely voluntary, and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS: SPG Support may offer contests, sweepstakes or other promotions. Applicable rules will govern these promotions. Personal information collected through such promotions will be used as described at the time of collection.
CHILDREN: Our Services are not intended for use by anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, SPG Support does not collect or maintain information at our website from or sell products to those SPG Support knows under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION: If a user’s information changes (such as user zip code), or if a user no longer desires to use the Service. The user may correct, update or remove user personal information provided to us through our website.
Opt-out option for our customers: We provide an Opt-out option for our customers in case they request that their information is deleted from the database. To Opt-out, Email to us at firstname.lastname@example.org
Get a callback from SPG Support +1-888-807-6022